AODA – Statement of Commitment to Accessibility

ZSA Legal Recruitment (“ZSA”) is committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

ZSA understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact me at any time.

Sincerely,

Ryan Baker
Legal Counsel & HR Manager 


Accessibility

ZSA strives at all times to promote an equitable and diversified environment for our candidates and clients.  ZSA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to meeting the objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and the accessibility needs of persons with disabilities with respect to ZSA’s services and facilities, in a timely manner.

We will make written information and other forms of communication accessible, upon request and work with candidates and internal employees to figure out how to meet their needs in a timely manner.

Introduction

The Accessibility for Ontarians with Disabilities Act (AODA) is legislation that focuses on the core principles of independence, dignity, integration, and equality of opportunity for all individuals. Under this Act, the government of Ontario has developed mandatory accessibility standards that will identify, remove, and prevent barriers for people with disabilities in key areas of daily living, and applies to both public and private sector organizations across Ontario.

The Customer Service standard is the first to be developed. This Regulation addresses the business practices and training needed to provide better customer service to people with disabilities.

Notice of Temporary Disruption

We are committed to providing timely notice in the event of a planned or unexpected disruption in ZSA services that may be used by persons with disabilities. These may include elevator or lift outages, areas designated for repairs or servicing, pathways, and assistive devices. This notice will be posted both at the physical site, and in the box below, and will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Disruptions

None

Available Documents

Any documents that are required by the Accessibility for Ontarians with Disabilities Act and its related Regulations are available upon request. For persons with disabilities that require these documents in an accessible format, they will be provided in a format that takes into consideration the individual needs of the requester. This process will be completed in a timely manner, and the format will be agreed upon through discussions between ZSA and the requestor.

To make a request, please contact the Legal Counsel & HR Manager at 416-368-2051 ext. 278 or rbaker@zsa.ca.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises and is welcome to the ZSA office and all ZSA sponsored events, and will not be prevented from having access to his or her support person while on our premises. Please note that fees will not be charged for support persons both on the ZSA premises or for any ZSA sponsored event. We will notify customers of this through a notice posted on our premises and via our ZSA website.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome persons with disabilities who are accompanied by a service animal in every area of our ZSA office that are open to the public, except where prohibited by law. Our staff understand the need for such animals, and are trained in how to interact with people with disabilities who are accompanied by a service animal. If your service animal is excluded by law from entering an area where we provide services that you wish to receive, we will make every effort to determine an alternate method of access.

Training

All ZSA staff and employees who deal with the public or other third parties on our behalf are required to receive training in the Customer Service standard upon their hire. In order to accomplish this, we have an on-line training module which all staff can access.

Individuals in the following positions will be trained: Administrative Assistants, Consultants, Legal Counsel, HR Directors/Managers/Coordinators/Assistants, Accounting Mangers/Clerks/Coordinators, Temps, IT Managers, Volunteers and all other new employees. This training will be provided to staff within 3 months of hire.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • ZSA’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing ZSA’s and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback can either telephone Ryan Baker at 416-368-2051 ext. 278, e-mail rbaker@zsa.ca, or leave a note on our premises in suggestion box. All feedback, including complaints, will be handled by Ryan Baker, Legal Counsel & HR Manager. Customers can expect to hear back within 5 days.

Modifications to this or other policies

Any policy of  ZSA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Emergency Information

ZSA is committed to provide a safer place to work for all employees. A crisis situation can affect everyone differently, so consideration of the unique needs of employees with disabilities will be factored into planning our emergency response procedures. If you have a disability which you believe may require individual accommodation in an emergency situation (i.e. fire safety, evacuation, violent acts, disaster response) you must self-identify by contacting the Legal Counsel & HR Manager at 416-368-2051 ext. 278 or rbaker@zsa.ca. If you have a disability and require this information to be provided in an alternate accessible format or with appropriate communication supports, we encourage you to contact the above manager at 416-368-2051 ext. 278 to make this request.

Links

For more information on Accessibility, you can visit the Ministry of Community and Social Services website at:
www.mcss.gov.on.ca/en/accesson/index.aspx

The AODA legislation can be accessed through the e-laws website. For more information, visit:
www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_05a11_e.htm

The Customer Service Standard regulation can be accessed through the e-laws website.
For more information about Regulation 429/07, visit:
www.e-laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm