Offres d’emploi

ACL Trainer & Customer Support

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    3+ years
    Intermediate
    Toronto, ON, Canada
    31810

Kareyn Gauthier

Senior Recruitment Consultant, Legal Support

(416) 807-6424

kgauthier@zsa.ca

Cette description de poste est disponible uniquement en anglais.

Toronto | 3+ Years

Our client is looking to fill a ACL Trainer & Customer Support role. Candidates must be a legal assistant or law clerk with 3+ years experience.

Day to Day

  • Conduct training of Automated Civil Litigation (ACL) software in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
  • Conduct training of document exchange platform, xchangedocs, in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
  • Ongoing follow-up with customers to ensure that they become as productive and adoptive as possible with the software, which may consist of frequent onsite visits to firms, ad-hoc client meetings, floor support, and refresher training.
  • Working with the ACL administrator and other lead personnel at firms to ensure that the software is optimally configured / customized to best meet their requirements.
  • Ensure customer needs are met relating to implementation, training, usage and adoption of software by conducting the following:
  • Reporting back software requirements to the product development team;
  • Reporting client specific customizations;
  • Overseeing the implementation of these customizations.
  • Address customer issues in a Help Desk capacity as software Support Representative.
  • Test new versions of software in addition to client customizations, as well as court documents/letters as they are changed/added.
  • Work with the sales team conducting demos, lunch and learn presentations, etc.
  • Must have a valid driver’s license and a means/willingness to travel within Canada.

 

Requirements

  • Comprehensive understanding of Ontario litigation and/or family law and willingness to research other jurisdictions as ACL expands into different provinces; currently in AB/BC/QC.
  • Positive and upbeat attitude embracing a team philosophy.
  • Excellent communication skills.
  • Strong organizational and time management skills with attention to details.
  • A strong customer service mindset is essential.
  • Self-starter, quick learner, motivated, disciplined and focused.
  • Proficiency in Excel and Word.
  • Must be able to travel within Ontario (including overnight trips) and possibly to other provinces from time to time.
  • Access to a reliable vehicle or ability to rent a vehicle.
  • Experience as a software product trainer is an asset.
  • Knowledge of ACL is an asset.
  • Ability to speak French an asset.

 

Qualifications

  • Post-secondary graduate.
  • Experience working in a law office as a law clerk/paralegal or even a lawyer.
  • 3+ years of related experience.

 

For more information or to submit your CV please send an email to kgauthier@zsa.ca reference #31810

Critères : En entreprise, Intermédiaire, Permanent
Téléchargez votre CV ou tout autre fichier pertinent. Taille maximale du fichier : 50 Mo.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.